Spring 2023
Customer User Support CIS102DA
3.00 Credit

Examines skills, tools and strategies necessary for becoming a computer help-desk or end-user support professional. Prerequisites: None.

Class Availability: started
Class has already started
Class Number Delivery Days Dates Times Type
26704 Online - January 17, 2023 - May 12, 2023 - Lecture & Lab
Last full refund date Student Last Date to Withdraw Section no. Class Fees
January 23, 2023 March 6, 2023 0001 -

Books and Materials

  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $72.99 (new)
  • New Retail Price: 72.99, Used Retail Price: 0.00. This is not a Rental Title. eBook Type: Web. eBook format: BryteWave Format.
  • Computer User Support for Help Desk & Support Spec (Required)
  • 6th edition (2015)
  • ISBN: 9781285852683
  • Publisher: Course Technology
  • Author: Beisse
  • Type: Textbook
  • Estimated Price: $195.25 (new)
  • New Retail Price: 195.25, Used Retail Price: 146.50, New Rental Fee: 156.20, Used Rental Fee: 82.01.
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $60.99 (new)
  • New Retail Price: 60.99, Used Retail Price: 0.00. This is not a Rental Title. eBook Type: Web. eBook format: BryteWave Format.
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $41.99 (new)
  • New Retail Price: 41.99, Used Retail Price: 0.00. This is not a Rental Title. eBook Type: Web. eBook format: BryteWave Format.
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