Spring 2020
Interpersonal and Customer Service Skills for IT Professionals CIS102
1.00 Credit

Examines behaviors necessary to develop and support an effective client service organization. Focuses on methods of increasing the effectiveness of help-desk professionals when responding to a range of customer conditions. Prerequisites: None.

Class Availablity: Open
20 of 25 seats available
Instructor
Staff
Class Number Delivery Dates Type
16265 Online January 13, 2020 - May 8, 2020 Lecture
Last full refund date Student Last Date to Withdraw Section no. Class Fees
January 21, 2020 March 1, 2020 0001 -

Books and Materials

  • Computer User Support for Help Desk & Support Spec (Required)
  • 6th edition (2015)
  • ISBN: 9781285852683
  • Publisher: Course Technology
  • Author: Beisse
  • Type: Textbook
  • Estimated Price: $195.25 (new)
  • Used Retail Price is $146.50; Title is a rental title
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $25.49 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
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