Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
|12589||Hybrid||TR||September 12, 2019 - September 24, 2019||5:15pm - 7:15pm||Lecture|
|Last full refund date||Student Last Date to Withdraw||Section no.||Class Fees|
|September 12, 2019||September 16, 2019||0001||-|