Fall 2019
Small Business Customer Relations SBS214
1.00 Credit
Flex Start Flex Start Classes

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Concurrent Enrollment is required in SBS200, SBS202, SBS203, SBS204, SBS214, and SBS220. These integrated learning HYBRID classes are part of the Small Business Management Certificate. Students must earn a "C" or better in all SBS courses within the program to receive the certificate.

Class Availability: Cancelled
Class has been cancelled
Instructor
Staff
Class Number Delivery Days Dates Times Type
12589 Hybrid TR September 12, 2019 - September 24, 2019 5:15pm - 7:15pm Lecture
Flex Start Class
Small Business Management Certificate Concurrent Enrollment Required in SBS200 (12585), SBS202 (12586), SBS203 (12587), SBS204 (12588), SBS214 (12589), and SBS220 (12590)
Last full refund date Student Last Date to Withdraw Section no. Class Fees
September 12, 2019 September 16, 2019 0001 -

Books and Materials

Textbook information pending.

Location

  • Estrella Mountain Community College
  • Mariposa Hall
  • MAR 133