Fall 2019
Interpersonal and Customer Service Skills for IT Professionals CIS102
1.00 Credit

Examines behaviors necessary to develop and support an effective client service organization. Focuses on methods of increasing the effectiveness of help-desk professionals when responding to a range of customer conditions. Prerequisites: None.

Class Availablity: started
Class has already started
Class Number Delivery Dates Type
12148 Online August 19, 2019 - December 13, 2019 Lecture
Last full refund date Student Last Date to Withdraw Section no. Class Fees
August 26, 2019 October 6, 2019 0001 -

Books and Materials

  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $25.49 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
  • Computer User Support for Help Desk & Support Spec (Required)
  • 6th edition (2015)
  • ISBN: 9781285852683
  • Publisher: Course Technology
  • Author: Beisse
  • Type: Textbook
  • Estimated Price: $195.25 (new)
  • Used Retail Price is $146.50; Title is a rental title
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