Fall 2020
Interpersonal and Customer Service Skills for IT Professionals CIS102
1.00 Credit
Flex Start Flex Start Classes

Examines behaviors necessary to develop and support an effective client service organization. Focuses on methods of increasing the effectiveness of help-desk professionals when responding to a range of customer conditions. Prerequisites: None.

Class Availability: Cancelled
Class has been cancelled
Instructor
Staff
Class Number Delivery Days Dates Times Type
23300 Online - August 24, 2020 - October 16, 2020 - Lecture
Flex Start Class
Last full refund date Student Last Date to Withdraw Section no. Class Fees
August 28, 2020 September 14, 2020 0001 -

Books and Materials

  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $32.49 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $28.40 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
  • Computer User Support for Help Desk & Support Spec (Required)
  • 6th edition (2015)
  • ISBN: 9781285852683
  • Publisher: Course Technology
  • Author: Beisse
  • Type: Textbook
  • Estimated Price: $195.25 (new)
  • Used Retail Price is $146.50; Title is a rental title
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $51.99 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
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