Fall 2019
Customer User Support CIS102DA
3.00 Credit

Examines skills, tools and strategies necessary for becoming a computer help-desk or end-user support professional. Prerequisites: None.

Class Availablity: started
Class has already started
Class Number Delivery Dates Type
12176 Online August 19, 2019 - December 13, 2019 Lecture & Lab
Last full refund date Student Last Date to Withdraw Section no. Class Fees
August 26, 2019 October 6, 2019 0001 -

Books and Materials

  • Computer User Support for Help Desk & Support Spec (Required)
  • 6th edition (2015)
  • ISBN: 9781285852683
  • Publisher: Course Technology
  • Author: Beisse
  • Type: Textbook
  • Estimated Price: $195.25 (new)
  • Used Retail Price is $146.50; Title is a rental title
  • A Guide to Computer User Support for Help Desk and (Required)
  • 6th edition (NA)
  • ISBN: 9781305445727
  • Publisher: Cengage Learning
  • Author: Beisse
  • Type: eBook
  • Estimated Price: $25.49 (new)
  • Used Retail Price is $0.00; eBook type is Web; eBook format is BryteWave Format;
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